Refund Policy

This Refund Policy explains when and how Clickdrop issues refunds. Read together with our Terms of Service and Privacy Policy.

Clickdrop operates on a prepaid credit system. Refunds fall into two categories: credit refunds, where credits are returned to your account when a generation fails or produces a broken result; and cash refunds, where money is returned to your original payment method under a limited set of conditions described below. Most refund decisions are made by admin review of the specific case.

When a generation fails or produces a broken result, you can request a credit refund through the in-app Complaints page. Approved refunds are issued as credits back to your account, not as monetary refunds. Credit refund requests must be submitted within 7 days of the failed or broken generation.

Eligible refund scenarios

Credit refunds may be approved for the following situations:

• Failed generations: the generation encountered an error, produced a blank image, or crashed during processing.
• Broken or corrupted results: the output contains visual glitches, artifacts, or the product is unrecognizable.
• Unrealistic results: the generation did not follow the selected template properly, producing an unusable result.

What is not eligible

Credit refunds are not issued for subjective dissatisfaction with an output that otherwise works as expected. AI-generated images can vary in style, framing, and interpretation; a result you don’t prefer aesthetically is not the same as a broken result. Regenerating with different settings is the intended path for that case.

Credit refunds also are not issued for results that reflect an accurate rendering of an uploaded product that itself has issues (blurry input, misleading angle, wrong item photographed). Clickdrop can only work with what you upload.

Each generation is eligible for at most one credit refund request. Once a request has been submitted for a specific image — whether approved or denied — no further refund requests for that same image will be considered.

Review

All credit refund requests are reviewed by an admin. Approved refunds return the credits to your account balance; you will be notified in the Complaints page and by email. Denied requests include a short explanation. Repeated frivolous refund requests may be treated as circumventing the credit system under the Terms of Service.

Cash refunds for a credit purchase are available under one specific circumstance:

• The refund request is submitted within 14 days of the original purchase; and
• None of the credits from that purchase have been used. Any usage of credits from a purchase voids cash refund eligibility for that purchase.

This rule applies per purchase. If you have made multiple credit purchases and want a refund on one, that purchase must independently meet both conditions. Usage of credits from an earlier purchase does not affect a later purchase, and vice versa.

Approved cash refunds return the full purchase amount to your original payment method through Paddle. Refunds typically appear within 5–10 business days depending on Paddle’s processing time and your bank.

If you close your Clickdrop account voluntarily, any unused credits remaining in your account at the time of closure are forfeited and cannot be refunded.

If you wish to request a cash refund under Cash refunds within 14 days above, you must submit the request before closing your account. Once your account is closed, Clickdrop can no longer identify or process refunds tied to it, and refund requests will not be honored.

If Clickdrop terminates your account for violation of the Terms of Service — including illegal content, non-consensual imagery, fraud, chargebacks made in bad faith, circumventing the credit system, or any other prohibited conduct — any unused credits are forfeited and no refund will be issued. This reflects the seriousness of the violations that lead to termination and the costs Clickdrop incurs from abuse.

If Clickdrop discontinues the service entirely, refunds are available under a separate rule that does not use the 14-day window or the zero-usage condition.

Clickdrop will provide at least thirty (30) days’ advance notice of shutdown by email to the address on file and by prominent notice on the Clickdrop website. Following such notice, you have sixty (60) days to request a pro-rata cash refund of any unused credits remaining in your account. “Pro-rata” means the refund is calculated based on the unused portion of your credit balance at your original per-credit purchase price. If credits were purchased at different rates over time, the refund reflects the mix.

Refund requests submitted after the sixty (60) day window will not be honored, and any remaining credits will be forfeited. Clickdrop is not responsible for refund requests that cannot be processed due to invalid payment information, closed payment accounts, or unreachable contact information on file. You are responsible for keeping your account information current.

Credit refunds

Credit refund requests for failed or broken generations are submitted through the in-app Complaints page:

1. Navigate to the Complaints page from the sidebar or More menu.
2. Select the issue type that best describes the problem.
3. Choose the specific generation image from your gallery.
4. Provide a brief description of what went wrong.
5. Submit your complaint for review.

Cash refunds and shutdown refunds

Cash refund requests are submitted through the in-app support form. If you cannot access your account — for example, if you have lost access to your email or the account is locked — you may email clickdropcorp@gmail.com from any address, providing enough detail for Clickdrop to identify your account (name used at signup, approximate purchase date, amount paid).

Response time

Credit refund requests are reviewed by an admin within 24–48 hours of submission; complex cases may take longer. Cash refund requests may take a few business days to review. Approved cash refunds are processed through Paddle and typically appear on your payment method within 5–10 business days.

If you have questions about this Refund Policy, or need help submitting a refund request, contact us through the in-app support form or by email at clickdropcorp@gmail.com.